Returns Policy

Returns Policy (USA Customers)

At Luxury Lenyx USA, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to assist.

Return Eligibility

• Returns are accepted within 14 days of delivery for fashion items and 7 days for home interior products.

• Items must be unused, unwashed, and in their original condition with all tags attached.

• Personalized, final sale, or clearance items may not be eligible for return — please check the product page for details.

How to Initiate a Return

• Contact our customer support at luxurylenyx@gmail.com within the return window to request a return authorization.

• Include your order number and reason for the return.

• We will provide instructions on how to send the item back to us.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

• We recommend using a tracked shipping service to ensure your return is received safely.

Refunds

• Once we receive and inspect the returned item, we will process your refund within 5–7 business days.

• Refunds will be issued to the original payment method.

• Shipping fees are non-refundable.

Exchanges

• Currently, we do not offer direct exchanges. Please return the original item and place a new order.

Damaged or Incorrect Items

• If you receive a defective or incorrect product, please contact us immediately at luxurylenyx@gmail.com.

• We will arrange a replacement or refund at no extra cost.

Contact Us

If you have any questions regarding returns, please reach out to us at:
📧 luxurylenyx@gmail.com

Thank you for shopping with Luxury Lenyx USA!